Refund policy

At Buzzy Bee, we take pride in creating high-quality cakes for your special occasions. If there is an issue with your cake, please review our return and refund policy below:

1. Corrections & Fixable Issues

   • If there is a problem with your cake and it can be fixed, we will gladly make the necessary corrections. However, in such cases, no refunds will be issued.
   • Please return your cake to the Wilmslow bakery for us to correct the issue.

2. Refund Eligibility

   • A refund will only be provided if the cake is returned due to:
     • The wrong cake flavour being made.
     • The entire cake decoration being incorrect.
   • If the cake cannot be fixed, a refund or credit will be issued.
   • Please provide photographic evidence of all issues. 

3. Timeframe for Complaints

   • Any concerns regarding your cake must be reported within 72 hours of receiving it. After this period, no refunds will be granted.

4. How to Request a Return or Refund

   • Please bring the cake back to our store as soon as possible for assessment.
   • A receipt or proof of purchase may be required.

We appreciate your understanding and look forward to making your celebrations sweeter! 

Please email; Custom@buzzybee.co.uk